Delete your Trodelo data

You can delete the data Trodelo holds about you at any time. If you are an account holder — a contractor or a member of a contractor’s team — the two paths below let you revoke just the Google Calendar connection or delete your entire Trodelo account. If you are a customer of a contractor who uses Trodelo (a homeowner, caller, or lead), see “Are you a customer of a contractor?” below.

Option 1 — Self-serve, instant: revoke Google Calendar access

This removes Trodelo’s permission to read or write your Google Calendar going forward. Calendar events Trodelo previously created in your account remain yours — we don’t delete them.

• Sign in to app.trodelo.com.
• Open Profile → Calendar.
• Click Disconnect. Trodelo immediately deletes the stored refresh token, calls Google’s token-revocation endpoint, and removes the integration from our database.
• You can also revoke access directly at myaccount.google.com/permissions — find Trodelo in the list and click Remove access.

Option 2 — Close your Trodelo account

This is for account holders (contractors) who want to close their Trodelo account entirely. If you only want to access or delete the personal data held about you, use the Request your data form instead. To close your account, email us at [email protected] from the email address registered on your Trodelo account, and include:

• The phrase DELETE MY ACCOUNT in the subject line.
• Your account email and (if applicable) your organization name.
• A note if you want a deletion-confirmation receipt.

We acknowledge requests within 2 business days and complete deletion within 30 days of the acknowledged request, subject to applicable legal retention requirements (for example, financial records we are required to retain by tax law).

What closing your account removes

When we close a contractor account (Option 2 above), we remove:

• Your account record (name, email, phone, role, password hash, profile metadata).
• The stored Google OAuth refresh token (encrypted at rest) is destroyed and revoked with Google’s token-revocation endpoint.
• The calendar integration record (calendar IDs, the account email used for the integration).
• Job records, customer records, evidence (photos, transcripts), and AI prompt logs tied to your account.
• SMS opt-in audit-trail rows tied to your phone number, after the regulatory retention window expires.

What we keep after closure (and why)

• Calendar events Trodelo previously created in your Google account — those are your data, stored in your Google account; delete them from Google Calendar directly if you no longer want them.
• Records we are required to retain by law (for example, signed estimates and closeout packages that may be needed in a future dispute or inspection). We retain only the minimum required, for the minimum period required.
• Aggregated or de-identified analytics that cannot be linked back to you.

Are you a customer of a contractor who uses Trodelo?

If you interacted with Trodelo as a homeowner, caller, or lead — for example, your call was answered by the AI receptionist, or you received an estimate, text message, or photo-upload link — the business you contacted (the contractor) is the controller of your information, and Trodelo processes it only on that contractor’s behalf as their processor.

The fastest way to exercise your rights is our automated Request your data form: we verify it’s really you (a code to your email or phone), notify the business, then delete your data after a short review window or send you a copy once the business approves — no waiting on an inbox. You can also contact the contractor directly. See the “Your Rights” section of our Privacy Policy for more.

What a deletion does: we permanently delete the items that can’t be de-identified — such as call recordings and photos — and redact your personal details (name, phone, email, address) from everything else. De-identified business records (for example, that a job took place and what was charged) may remain for the contractor’s books and legal or tax obligations, but they no longer identify you.

Need help?

Email [email protected] and we’ll walk you through it.